{"id":170,"date":"2024-07-03T20:58:46","date_gmt":"2024-07-03T20:58:46","guid":{"rendered":"https:\/\/ajuda-bugs.vistasoft.com.br\/?post_type=docs&#038;p=170"},"modified":"2024-07-18T18:36:43","modified_gmt":"2024-07-18T18:36:43","slug":"webmail-fora-do-ar-whm","status":"publish","type":"docs","link":"https:\/\/ajuda-bugs.vistasoft.com.br\/index.php\/docs\/webmail-fora-do-ar-whm\/","title":{"rendered":"Webmail fora do ar | WHM"},"content":{"rendered":"<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Descri\u00e7\u00e3o: Ao acessar o webmail \u00e9 apresentada a seguinte mensagem:<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-171\" src=\"https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/bloqueio-SSL-300x77.png\" alt=\"\" width=\"300\" height=\"77\" srcset=\"https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/bloqueio-SSL-300x77.png 300w, https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/bloqueio-SSL-600x154.png 600w, https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/bloqueio-SSL.png 630w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Testes Obrigat\u00f3rios:\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Verificar se o MX do cliente est\u00e1 apontado para n\u00f3s &#x27a1;&#xfe0f; 0:mail.sitedocliente.com.br.\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>A\u00e7\u00e3o Corretiva:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Passo 1\u00a0<\/span><\/p>\n<ul>\n<li><em><span style=\"font-weight: 400;\">Acesse o Cpanel do cliente e v\u00e1 na Se\u00e7\u00e3o Seguran\u00e7a &gt; Let\u2019s Encrypt SSL<\/span><\/em><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-174\" src=\"https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/SSL-300x140.png\" alt=\"\" width=\"300\" height=\"140\" srcset=\"https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/SSL-300x140.png 300w, https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/SSL-600x280.png 600w, https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/SSL.png 730w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Passo 2<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-177\" src=\"https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/ssl-reinstall-300x74.png\" alt=\"\" width=\"300\" height=\"74\" srcset=\"https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/ssl-reinstall-300x74.png 300w, https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/ssl-reinstall-1024x252.png 1024w, https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/ssl-reinstall-768x189.png 768w, https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/ssl-reinstall-600x147.png 600w, https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/ssl-reinstall.png 1115w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Passo 3<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Clique em Reinstall e depois em Go Back:<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-179\" src=\"https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/lets-encrypt-2-300x152.png\" alt=\"\" width=\"300\" height=\"152\" srcset=\"https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/lets-encrypt-2-300x152.png 300w, https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/lets-encrypt-2-1024x520.png 1024w, https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/lets-encrypt-2-768x390.png 768w, https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/lets-encrypt-2-600x305.png 600w, https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/lets-encrypt-2.png 1097w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-180\" src=\"https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/go-back-300x133.png\" alt=\"\" width=\"300\" height=\"133\" srcset=\"https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/go-back-300x133.png 300w, https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/go-back-600x266.png 600w, https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/go-back.png 696w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Passo 4<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Volte ao CPanel e acesse Seguran\u00e7a &gt; SSL\/TLS:<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-181\" src=\"https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/ssl-tls-300x124.png\" alt=\"\" width=\"300\" height=\"124\" srcset=\"https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/ssl-tls-300x124.png 300w, https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/ssl-tls-768x317.png 768w, https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/ssl-tls-600x248.png 600w, https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/ssl-tls.png 813w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Passo 5<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Selecione \u201cUse the system\u2019s default key type.\u201d e clique em salvar:<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-182\" src=\"https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/ssl-tls-2-300x172.png\" alt=\"\" width=\"300\" height=\"172\" srcset=\"https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/ssl-tls-2-300x172.png 300w, https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/ssl-tls-2.png 589w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Passo 6<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Acesse o Webmail e valide a corre\u00e7\u00e3o:<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-184\" src=\"https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/acesso-webmail-267x300.png\" alt=\"\" width=\"267\" height=\"300\" srcset=\"https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/acesso-webmail-267x300.png 267w, https:\/\/ajuda-bugs.vistasoft.com.br\/wp-content\/uploads\/2024\/07\/acesso-webmail.png 399w\" sizes=\"(max-width: 267px) 100vw, 267px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Descri\u00e7\u00e3o: Ao acessar o webmail \u00e9 apresentada a seguinte mensagem: Testes Obrigat\u00f3rios:\u00a0 Verificar se o MX do cliente est\u00e1 apontado para n\u00f3s &#x27a1;&#xfe0f; 0:mail.sitedocliente.com.br.\u00a0 &nbsp; A\u00e7\u00e3o Corretiva: Passo 1\u00a0 Acesse o Cpanel do cliente e v\u00e1 na Se\u00e7\u00e3o Seguran\u00e7a &gt; Let\u2019s Encrypt SSL Passo 2 &nbsp; Passo 3 Clique em Reinstall e depois em Go [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[11],"doc_tag":[],"class_list":["post-170","docs","type-docs","status-publish","hentry","doc_category-e-mail-com-problema"],"_links":{"self":[{"href":"https:\/\/ajuda-bugs.vistasoft.com.br\/index.php\/wp-json\/wp\/v2\/docs\/170","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ajuda-bugs.vistasoft.com.br\/index.php\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/ajuda-bugs.vistasoft.com.br\/index.php\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/ajuda-bugs.vistasoft.com.br\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ajuda-bugs.vistasoft.com.br\/index.php\/wp-json\/wp\/v2\/comments?post=170"}],"version-history":[{"count":6,"href":"https:\/\/ajuda-bugs.vistasoft.com.br\/index.php\/wp-json\/wp\/v2\/docs\/170\/revisions"}],"predecessor-version":[{"id":261,"href":"https:\/\/ajuda-bugs.vistasoft.com.br\/index.php\/wp-json\/wp\/v2\/docs\/170\/revisions\/261"}],"wp:attachment":[{"href":"https:\/\/ajuda-bugs.vistasoft.com.br\/index.php\/wp-json\/wp\/v2\/media?parent=170"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/ajuda-bugs.vistasoft.com.br\/index.php\/wp-json\/wp\/v2\/doc_category?post=170"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/ajuda-bugs.vistasoft.com.br\/index.php\/wp-json\/wp\/v2\/doc_tag?post=170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}